Source: blog.kaseya.com --- Monday, October 02, 2017
Emerging IT is one of the top MSPs in Australia. This is all due to its long 16-year history, customer-first approach, and a wealth of services assisted mightily by Kaseya VSA , which the provider has used for over a decade. In fact, the provider currently manages over 5,000 endpoints at over 280 clients– all with little more than 35 technicians — thanks to VSA from Kaseya. Selling Solutions Based on Customer Needs With its rich and deep functionality, VSA is a standard tool for this provider, obviating the need for a gaggle of diverse, hard to manage solutions. “It made us more efficient with customer interactions. We pass that efficiency on to our customers, improving their efficiency in looking after their systems,” said Noel Irvine, sales and new technology director for the Melbourne-based MSP. Two of VSA’s key benefits are security and fast problem remediation. “Patch management is very big. And with remote control, we are very agile with our helpdesk. We keep all our helpdesk in-house and do not outsource any of that. Having tools like VSA is vital to our customer response times and meeting our SLAs,” he argued. Automation of various IT tasks is also critical for MSPs and customers alike. Emerging IT is now rolling out Kaspersky Lab (a Kaseya security partner) anti-virus to all of its endpoints, and VSA automation makes that far easier. “That’s been great. The automation from VSA helps us with that rollout compared to some ...
from Australia http://ift.tt/2g5Kdyo
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