Source: apple.stackexchange.com --- Tuesday, October 10, 2017
I gave my MacBook Pro to the Genius Bar for repair yesterday, because I had accidentally broken the screen. Today they called me and told me that they couldn't proceed with repairing the screen because when they opened it up, they found visible liquid damage and that the battery was swollen. I told them that the rest of the computer was working just fine and I only wanted the screen replaced, but they told me it had to be all or nothing: Replace all of the allegedly liquid-damaged components and the screen, or do nothing at all. This raises the price from $600-something for just the screen, to $1475 for the screen plus all the other components. I asked why they couldn't just replace the screen, and it kind of sounded like they couldn't because of liability, but it wasn't totally clear to me. I said I wouldn't hold them responsible for the other components if just the screen was replaced, but that didn't work. They said something about how the other components would just get worse over time, but apparently I didn't have the option of taking my chances. It still seems kind of overbearing/perfectionist to me, so I'm curious if anybody has more color on this policy. Is it some sort of legal liability thing, that they can't allow components they believe to be faulty to leave their facility? It seems really bad from a consumer standpoint, because you're basically forced to replace components that may still be working fine for now, and ...
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