A number of years ago, I read a book by business guru Tom Peters about what he called Management by Walking Around, also known as MBWA. The short version of the concept begins with the premise that most managers and leaders only come out of their offices when something is wrong. Employees who are approached by a manager then become nervous, knowing there is a good chance they are about to be reprimanded or criticized for a problem or mistake.
from Forbes - Leadership http://ift.tt/2etYwwe
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