Game starts, audio plays but the screen is black. contacted multiple computer support

Source: forums.ubi.com --- Friday, December 30, 2016
Game starts, audio plays, but no video. ------------------ System Information ------------------ Time of this report: 12/30/2016, 18:26:52 Machine name: MSI Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.161024-1825) Language: English (Regional Setting: English) System Manufacturer: Micro-Star International Co., Ltd. System Model: GE62VR 6RF BIOS: E16JBIMS.105 Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz Memory: 16384MB RAM Available OS Memory: 16230MB RAM Page File: 3941MB used, 14719MB available Windows Dir: C:\Windows DirectX Version: 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 120 DPI (125 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Supportedbeen talking with Ubisoft DxDiag Version: 10.00.10586.0000 64bit Unicode __________________________________________________ ______________________________ Just as stated in the title the game starts but no video, been talking with Ubisoft, justasnwer tech department and MSI computer support. however all of them have been as usefull as talking to the wall, it just costs me about $50 more. anyone else have this problem? ...

from Windows http://ift.tt/2iPI64M