One of the hottest topics in the world of customer service and the customer experience is self-service. Some might think companies are taking the easy way out by creating self-service solutions that allow them to reduce their overhead by employing fewer support center employees. That couldn’t be further from reality. The opposite is true. Companies are investing time and money to create a better customer experience.
from Forbes - Leadership http://ift.tt/1NUoiYG
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