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Saturday, 26 May 2018

13 Tested Best Practices Of Customer Satisfaction Surveys (CSAT); I Bet You Get 5 Of These Wrong

There are ways to go wrong in constructing and delivering a customer satisfaction survey that can keep you from an accurate picture of your customer experience. Here are 13 scientific best practices for surveying customers, informed by my work as a customer experience consultant and designer.

from Forbes - Leadership https://ift.tt/2saEhdy

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