I’m a huge fan of a particular luxury car maker and a few years ago I bought what is now an eight year-old model. It’s the best car I’ve ever had, and as it ages, I learn new fabulous things about it. #LOVE IT. I take good care of it, which means I see the service people on a regular basis. But when I moved to a new state, I noticed that the service experience changed dramatically. It went from exceptional to pretty terrible.
from Forbes - Leadership http://ift.tt/2cbviCO
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