Airlines are coming off a rough six months of brand perception. Forget about mishandled luggage, the bigger problem is mishandled passengers. Customer service – or lack of it – has given the airline industry a “black eye.”
from Forbes - Leadership //www.forbes.com/sites/shephyken/2017/09/02/how-ai-can-help-the-airlines-and-any-business-heal-their-black-eye/
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