Penguin Publishing's Book Gifting Hotline: The Triumph Of Human Personalization In The Algorithm Age

For the past four years volunteers at Penguin Random House have manned the Penguin Hotline to assist consumers find the perfect book to gift to their loved ones. In 2016, the Penguin Hotline received and answered over 3000 queries to help bring the focus of the holidays on what matters most: People.

from Forbes - Leadership http://ift.tt/2Ak3oiX