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Saturday, 3 September 2016

Samsung Recalls Galaxy Note 7 After Battery Explosions

Source: pittsburgh.cbslocal.com - Friday, September 02, 2016
SEOUL, South Korea (AP) – Samsung Electronics recalled all of its Galaxy Note 7 smartphones on Friday after finding batteries of some of the flagship gadgets exploded or caught fire. Samsung’s Note 7s are being pulled from shelves in 10 countries, including South Korea and the United States, just two weeks after the product’s launch. Customers who already bought Note 7s will be able to swap them for new smartphones in about two weeks, said Koh Dong-jin, president of Samsung’s mobile business. He apologized for causing inconvenience and concern to customers. The recall, the first for the new smartphone, comes at a crucial moment in Samsung’s mobile business. Apple is scheduled to announce its new iPhone next week and Samsung’s mobile division was counting on momentum from the Note 7’s strong reviews and higher-than-expected demand. Samsung said it had confirmed 35 instances of Note 7s catching fire or exploding. There have been no reports of injuries related to the problem. The company said it has not found a way to tell exactly which phones may endanger users out of the 2.5 million Note 7s already sold globally. It estimated that about 24 out of 1 million units may have a faulty battery. After complaints surfaced online, Samsung found that a battery cell made by one of its two battery suppliers caused the phone to catch fire. Koh refused to name the supplier. “There was a tiny problem in the manufacturing process, so it was very

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