In spite of what some people believe, customer service is getting better. Really! It’s just that customers are smarter than ever and know what great customer service is. After all, we teach them. Companies tout their awards and make promises of a great customer experience. Some succeed, and these are the companies that set the bar higher for all others. These companies are the ones your customers are comparing you to. The problem is that the effort of some of some businesses is lagging behind the customers’ ever-increasing expectations.
from Forbes - Leadership http://ift.tt/2cuCYAl
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